Support
Need a hand with Dandle? Email us at support@dandle.ai. Every message reaches a person, and every reply comes by email to the address you write from.
What we can help with
- Signing in, on the web or in the iPhone app.
- Your subscription. If you subscribed in the iPhone app, Apple handles the billing: cancel or change it in your iPhone's Settings, under your name, then Subscriptions. We can help with everything else.
- A story that did not arrive, arrived at the wrong time, or got something about your child wrong.
- Your family's data — exporting everything we hold, or deleting it. Both are yours to ask for at any time.
What to include
The email address you signed up with, and your child's name as it appears on the account. For a question about a particular story, the night it was sent. That is usually enough to find it straight away.
Common questions — the trial, languages, privacy — are answered on the FAQ. You can also write to us from the contact form.